Privacy Policy

Effective Date: 11/25/2024

At Chatomatic, we highly value the privacy and security of personal data. This privacy policy explains how we collect, use, and share personal information when you use our services.

If you have any questions or suggestions regarding our privacy practices, please email us at [email protected] . You may also contact us to request data access or deletion, or to exercise other data subject rights.

How We Collect Personal Data
Types of Personal Data We Process
Purposes of Using Personal Data
How We Share Personal Data
Your Data Protection Rights & Choices
Data Retention Period
International Data Transfers
Children's Information
Security Measures
Legal Basis for Processing (EEA and UK Users)
Changes to This Privacy Policy
California Residents
Contact Us

How We Collect Personal Data

We collect personal data in various ways, depending on your interaction with Chatomatic:

Account Registration: : When you sign up for our service, create an AI assistant, or customize prompts, we collect information you provide directly.
Integration with Instagram: Upon connecting your Instagram account, we receive data necessary to operate the service, in compliance with Meta's API policies.
Communication: When you contact us via email or other channels, we collect the content of your communication and contact details.
Website Use: We collect data through cookies and similar technologies when you visit our website.
Subscription Management: : When you choose a subscription plan (Free, Economic, Advanced, Enterprise), we collect billing and payment information.

Types of Personal Data We Process

Account Information: Name, email address, username, password, and profile details.
Instagram Data: Instagram account ID, username, content of direct messages and comments (processed by your AI assistant), and any other data you authorize us to access.
Usage Data: Logs of your interactions with our service, including IP address, browser type, and pages visited.
Financial Information: Payment details necessary for subscription management (processed securely via third-party payment processors).
Communications: Records of our correspondence with you.
Customer Content: Data you provide to train your AI assistant, including any uploaded resources.

Purposes of Using Personal Data

We use personal data for the following purposes:

Service Provision: To operate and maintain your account, provide AI assistant services, and process transactions.
Personalization: To customize your experience and allow you to train your AI assistant with your chosen resources.
Communication: To send service-related notifications, respond to inquiries, and provide customer support.
Analytics and Improvements: To analyze usage patterns and improve our services.
Compliance: To comply with legal obligations, such as accounting and regulatory requirements.
Marketing: To send you promotional materials if you have opted in (with the option to opt-out at any time).

How We Share Personal Data

We do not sell your personal data. We may share your data under the following circumstances:

Service Providers: With third-party vendors who assist in operating our service (e.g., hosting providers, payment processors).
Legal Requirements: If required by law, to comply with legal processes, or to protect rights and safety.
Business Transfers: In connection with any merger, sale, or asset transfer, your data may be transferred to the successor entity.
With Your Consent: If you provide explicit consent for us to share your information with third parties.

Your Data Protection Rights & Choices

You have the following rights regarding your personal data:

Access and Correction: You can access and update your personal data through your account settings or by contacting us.
Deletion: You may request the deletion of your personal data. Note that some data may be retained as required by law.
Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions.
Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used format.
Restriction and Objection: You may request that we restrict processing or object to certain types of processing.

To exercise these rights, please contact us at [email protected] .

Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us to have it removed.

Security Measures

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

Legal Basis for Processing (EEA and UK Users)

We process personal data based on the following legal grounds:

Performance of a Contract: Processing is necessary to provide our services.
Legitimate Interests: For improving our services, fraud prevention, and marketing (where applicable).
Consent: Where you have provided consent, such as for marketing communications.
Compliance with Legal Obligations: To meet legal and regulatory requirements.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the personal data we have collected about you.
Right to Delete: Request the deletion of your personal data.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.